One Resourcing Ltd are delighted to be working in partnership with WFS at Gatwick Airport and are currently looking to recruit an Office Agent.

Working a 4 on – 4 off basis starting with two day shifts 06:00 – 18:00 followed by two night shifts 18:00 to 06:00.

MAIN JOB OBJECTIVE

Working with Lead Agent and Office Supervisor to ensure achievement of the operational performance of LGW against all airline SLA’s is delivered.

Be a part of a team of Office Agents on the day-to-day actions in fast moving cargo operations at London Gatwick Airport.

JOB RESPONSIBILITIES

• Processing of import and export operations for multiple airline customers.
• Using Customer operating systems to complete export and import flights
• Booking in / serving drivers from freight forwarders / airlines / trucking companies at Reception
• Ensuring all Customs and CAA regulations are adhered to.
• Dealing with customer queries regarding their shipments and report any Internal or Customer issues to the Office Supervisor.
• Ensuring processing of flights are kept within timings of Customer airlines Service Level agreements
• Dangerous Goods checks as and when Dangerous Goods certification (Cat 6) is achieved.

REQUIREMENTS

• Ideally a working knowledge of the airfreight handling business and awareness of customers’ requirements and procedures, for both Imports and Exports.
• Experience processing flights for airline customers would be desirable.
• Excellent team player who displays dependability, flexibility and initiative.
• Able to demonstrate strong customer service and problem resolution skills.
• Interpersonal and communication skills in order to effectively communicate with staff and customers’ face-to-face, over the phone and in writing.
• Good administration, PC and keyboard skills
• CargoSpot experience highly desirable but not essential

Our Values

• Focus on Customer
• Working proactively with customers (internal or external) to ensure the proper delivery of her/his role’s expectations.
• Integrity
• Communicating with respect and honesty, being aligned on the proper code of conduct and ethics.
• Responsibility
• Being trusted and accountable for her/his actions including the effect on people around, leading by example.
• Safety & Security
• Consider Safety & Security as the number one priority at all times, respecting compliance, rules and regulations.
• Teamwork
• Working as part of a team, enjoying what (s) he does, collaborating with colleagues and relying on their expertise to make a valuable contribution.